Refund policy

Refund & Cancellation Policy – Daali

At Daali, each piece is crafted with care and attention to detail. To ensure transparency and a smooth shopping experience, please review our policy below.

Order Cancellation

  • Orders can be cancelled within 12 hours of placement.
  • Once your order has been processed or dispatched, it cannot be cancelled.
  • To request a cancellation, contact us immediately via DM or WhatsApp with your order details.   

Cash on Delivery (COD) Orders

  • Please ensure availability to receive your order.
  • Repeated order refusals may result in restrictions on future COD orders.
  • Orders once shipped cannot be cancelled.

Refund Policy

We only offer refunds under the following conditions:

  • You received a damaged or defective product
  • You received the wrong item

To be eligible:

  • You must notify us within 24 hours of delivery
  • Share clear photo/video proof of the issue.
  • The item must be unused and in original packaging

Refund Process

  • Once approved, refunds will be issued via:
    • Easypaisa
    • Bank transfer
  • Refunds are processed within 3–5 working days after approval.

Non-Refundable Situations

  • Change of mind after order placement
  • Minor variations in color/design (as handmade items may slightly differ)
  • Damage caused after delivery

Exchanges

  • Exchanges are only applicable for defective or incorrect items (subject to availability).
  • If the item is unavailable, a refund will be issued.